Enrolment options

By the end of the course participants will be able to...

 

üwelcome and build relationships with visitors

üpromote their company and talk about it's past

üpresent company products and services effectively

üclose a sales presentation effectively

ühandle complex customer complaints

üuse questioning strategies to understand customer complaints

üwrite effective introductions and executive summaries

üstructure emails effectively

üdeliver bad news

üwrite effective sentences and paragraphs

üwrite concise business messages

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