By the end of the course participants will be able to...
üwelcome and build relationships with visitors |
üpromote their company and talk about it's past |
üpresent company products and services effectively |
üclose a sales presentation effectively |
ühandle complex customer complaints |
üuse questioning strategies to understand customer complaints |
üwrite effective introductions and executive summaries |
üstructure emails effectively |
üdeliver bad news |
üwrite effective sentences and paragraphs |
üwrite concise business messages |
- Teacher: Don Gorr